Summary:
Organisation Admins can reset a user's two-factor authentication (2FA) directly from Manage Organisation.
The user is prompted to set up 2FA again the next time they log in.
Who is this for?
Organisation Admins
Article contents
Reset a user's 2FA
If a user changes their mobile or loses access to their authenticator app, they'll need their two-factor authentication (2FA) reset before they can log back in. As an Organisation Admin you can do this from the Manage Organisation View.
To reset a user's 2FA:
Click the three dots (...) next to your organisation name and choose Manage Organisation.
Click the three dots (...) next to the user's name.
Click Reset 2FA.
Click Confirm.
The user's 2FA is reset immediately, and you'll see a green confirmation message.
Note: The user will be prompted to set up 2FA again the next time they log in. We recommend they do this as soon as possible to keep their account secure.
FAQ
Can any user reset 2FA for someone else?
No. Only Organisation Admins can reset another user's 2FA.
A user isn't an Organisation Admin and needs their 2FA reset. What do they do?
They should contact their Organisation Admin, who can reset it for them from Manage Organisation.
Does resetting 2FA affect anything else in the user's account?
No. It only removes their current 2FA setup.
Need more help? We're here for you – contact Support through the Help button in the top right corner.
Related articles: