Knowa will email you if there are new items for you to read. You will be notified for the following reasons:

  1. You are Mentioned in a discussion (Immediately)
  2. You have a new Direct Chat message (Immediately)
  3. You have Unread messages (Weekly)

See also: In-app Notifications

1. Mentions & Actionable Messages

You will be notified by email if you have been mentioned in a discussion or have been asked to read or vote on a particular message.

Note there is a three minute delay in sending the email after you have been mentioned, to allow for you to read the message if you are already active within Knowa.

2. Direct Chat messages

You will be notified by email if you receive a new message in a direct chat with one or more people.

Note there is a three minute delay in sending the email after you have been messaged, to allow for you to read the message(s) if you are already active within Knowa.

3. Weekly update - Unread messages

Every Monday morning at 10am (BST) we will send a round up email listing unread messages across all the discussions you are a member of.

Did this answer your question?